How do I report an offensive word or definition?

While we do use a third-party dictionary for our definitions, we are able to edit any offensive definitions you may find. Please send us a s...

Why is my leaderboard location different from where I really am?

Your leaderboard location is determined by your internet IP address. If you live near a state or country line, it may show you in a state th...

Why did a word not swipe on my first attempt?

Typically this happens if a word was entered incorrectly. Either the letters were swiped out of order or a letter didn't quite connect. If y...

Required Update - Android / Google

To ensure you have the smoothest gaming experience possible, it's required to update to the latest version of the game. This update not only...

Required Update - iOS - Apple

To ensure you have the smoothest gaming experience possible, it's required to update to the latest version of the game. This update not only...

Required Update- Amazon / Kindle

To ensure the smoothest gaming experience possible, you have to update to the latest version of the game. This update not only fixes any iss...

Is it possible to move the location of a hint button?

We are always working to improve the game. In earlier updates, we have updated the position, sensitivity, and size of the button to attain t...

I didn't receive coins for my bonus word.

Coins are awarded for bonus words the first time you play a level only. If you're not getting coins for bonus words on a level, it usually ...

Hints aren't appearing in puzzles.

Recently, we discovered that High Contrast Mode has this issue on some of the backgrounds. The good news is that the fix should be in the ne...

Why doesn't my finished puzzle move forward?

This sometimes occurs when new players accidentally skip a tutorial. It's important to learn about challenge words in the game. Challenge wo...

Why is the game telling me to update, but no update is available in the App Store or Play Store?

New updates are rolled out to the app stores slowly, so if you are playing on multiple devices, it is possible the update has reached one de...

Why can't I access the store?

We're very sorry to hear you are having trouble accessing the store for coins, hints, or daily rewarded ads.Our first suggestion is to reboo...

Why do I have to update? - Version 2.27.1

Occasionally, you may be asked to update to the newest version of Wordscapes. This is so we can ensure the game runs as smoothly as possible...