How can we help you?

Game Overview

What is Brilliance and how is it calculated?

What are coins and how do I use them?

What are the various hints and boosters and what do they do?

How do I use hints?

Is it possible to move the location of a help button?

How do I connect to Facebook to sync my progress?

How do I connect through Apple ID to sync my progress?

What can I do if I’ve lost my progress and can't restore it?

What are Wordscapes Tournaments?

What is the Team Tournament and how is it different from the regular Wordscapes Tournaments?

What are Crowns?

What are Portrait Events?

What are Butterfly Events?

Where can I see my Portraits and Butterflies?

What is my Player Profile and where can I find it?

Accessing Portrait Collections

Accessing Butterfly Habitats

What are Wordscapes Teams?

When can I join a team?

How can I create or join a team?

What is Wordscapes Wildlife?

Heart Gems

Completing Activities and Animal Bonuses

Can I get a refund for an accidental purchase?

What is the Piggy Bank and how does it work?

How can I turn off in-app purchases?

Why did I receive an inappropriate or political ad? How can I report this?

How can I remove ads?

Why can’t I skip this ad?

How do I report an offensive word or definition?

Why is my leaderboard location different from where I really am?

Why did a word not swipe on my first attempt?