Why did I receive an inappropriate or political ad? How can I report this?
We’re very sorry that you received an inappropriate ad. We work hard to block all ads of this nature, but sometimes the ads use tricky metho...
How can I remove ads?
You can purchase ad removal in the in-game store. You can find the in-game store by tapping the coin balance on the game’s home screen. Othe...
Why can’t I skip this ad?
Ads should never play for the full 30 seconds between puzzles – they should always be skippable after a few seconds. If you are having a pro...
Why does an ad ignore my volume settings?
This should not be the case. If you have experienced this issue, please send us a support ticket message within the settings of the app. Thi...
What are "Ad Breaks" when playing puzzles?
Some players may see ads during a puzzle or just after solving a word. Depending on the player's level, they will receive coins or hearts af...
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