Can I get a refund for an accidental purchase?

We understand that sometimes purchases can occur accidentally, and we apologize for any inconvenience this may have caused.It's important to...

Is it possible to move the location of a hint button?

We are always working to improve the game. In earlier updates, we have updated the position, sensitivity, and size of the button to attain t...

Can I turn off the music or sound effects?

You can adjust the sounds in the settings of the game. There is a toggle for the game music and sound effects.

What do I do if I see an ad without an X or skip button?

Ad videos that show between puzzles should always be skippable after 5 seconds. This is usually done via an X or >> appearing in the u...

How do I report an offensive word or definition?

While we do use a third-party dictionary for our definitions, we are able to edit any offensive definitions. Please send us a screenshot of ...

Do you accept all words as bonus words?

We're not able to accept all possible words as bonus words. The goal is to use the letters provided to find a set of bonus words that you wi...

What can I do if I lost my progress and can't restore it?

If you changed to a new device or had to reset your device, first make sure you have connected to the App Store or Facebook in the settings ...

Why does an ad ignore my volume settings?

Sorry that you've had this issue. Ads should never ignore the volume settings of your device. If you are having a problem with a particular ...

How do hints work?

1. The Scroll hint shows you an available word at the top of the screen where the topic is. 2. The Wand hint reveals the first letter in an ...