WS Search F.A.Q's
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Can I get a refund for an accidental purchase?
We understand that sometimes purchases can occur accidentally, and we apologize for any inconvenience this may have caused.It's important to...
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Is it possible to move the location of a hint button?
We are always working to improve the game. In earlier updates, we have updated the position, sensitivity, and size of the button to attain t...
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Can I turn off the music or sound effects?
You can adjust the sounds in the settings of the game. There is a toggle for the game music and sound effects.
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What do I do if I see an ad without an X or skip button?
Ad videos that show between puzzles should always be skippable after 5 seconds. This is usually done via an X or >> appearing in the u...
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Can I remove ads?
You can purchase ad removal in the in-game store. You can find the in-game store by clicking the coin balance icon in the up...
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How do I report an offensive word or definition?
While we do use a third-party dictionary for our definitions, we are able to edit any offensive definitions. Please send us a screenshot of ...
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Do you accept all words as bonus words?
We're not able to accept all possible words as bonus words. The goal is to use the letters provided to find a set of bonus words that you wi...
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How do I connect to Facebook to sync my progress?
You can connect or disconnect from Facebook in the settings of the game. Touch the gear icon in the upper right-hand corner to access the me...
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What can I do if I lost my progress and can't restore it?
If you changed to a new device or had to reset your device, first make sure you have connected to the App Store or Facebook in the settings ...
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Why does an ad ignore my volume settings?
Sorry that you've had this issue. Ads should never ignore the volume settings of your device. If you are having a problem with a particular ...
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What are coins used for?
Players can use coins for hints. Just touch the hint buttons and it will use the amount of coins listed on the button. If you have free hint...
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How do I delete my account data?
Account deletion is only available on iOS devicesYour account data, along with all of your game progress, can be deleted by following these ...
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