Can puzzles always be solved?

Yes, all puzzles can be solved without hints or coins. There is no need to shuffle or use hints.

How does the daily puzzle work?

In the Daily Puzzle, players find words that do not have a theme. To play, tap the 'Daily' button on your screen. The puzzle for today's dat...

Can I get a refund for an accidental purchase?

We understand that sometimes purchases can occur accidentally, and we apologize for any inconvenience this may have caused.It's important to...

Is it possible to move the location of a hint button?

We are always working to improve the game. In earlier updates, we have updated the position, sensitivity, and size of the button to attain t...

Can I turn off the music or sound effects?

You can adjust the sounds in the settings of the game. There is a toggle for the game music and sound effects.

What do I do if I see an ad without an X or skip button?

Ad videos that show between puzzles should always be skippable after 5 seconds. This is usually done via an X or >> appearing in the u...

How do I report an offensive word or definition?

While we do use a third-party dictionary for our definitions, we are able to edit any offensive definitions. Please send us a screenshot of ...

Do you accept all words as bonus words?

We're not able to accept all possible words as bonus words. The goal is to use the letters provided to find a set of bonus words that you wi...

How do I connect to Facebook to sync my progress?

If you have a Facebook account, you will be able to sync your progress within the Facebook sign-in option.  You can connect or dis...

How does the Piggy Bank work?

The Piggy Bank coins are extra coins you can purchase if you wish. These coins are separate from your normal coin balance, which are free co...

Why does an ad ignore my volume settings?

Sorry that you've had this issue. Ads should never ignore the volume settings of your device. If you are having a problem with a particular ...

I didn't receive coins for my bonus word.

Coins are awarded for bonus words the first time you play a level only. If you're not getting coins for bonus words on a level, it usually ...

What can I do if I lost my progress and can't restore it?

If you changed to a new device or had to reset your device, first make sure you have connected to the App Store or Facebook in the settings ...

How do I delete my account data?

Your account data, along with all of your game progress, can be deleted by following these steps: Tap the gear icon on the game’s Home scree...