How do I report an offensive word or definition?

While we do use a third-party dictionary for our definitions, we are able to edit any offensive definitions you may find. Please send us a s...

Why is my leaderboard location different from where I really am?

Your leaderboard location is determined by your internet IP address. If you live near a state or country line, it may show you in a state th...

Why did a word not swipe on my first attempt?

Typically this happens if a word was entered incorrectly. Either the letters were swiped out of order or a letter didn't quite connect. If y...

Is it possible to move the location of a hint button?

We are always working to improve the game. In earlier updates, we have updated the position, sensitivity, and size of the button to attain t...

I didn't receive coins for my bonus word.

Coins are awarded for bonus words the first time you play a level only. If you're not getting coins for bonus words on a level, it usually ...

Why doesn't my finished puzzle move forward?

This sometimes occurs when new players accidentally skip a tutorial. It's important to learn about challenge words in the game. Challenge wo...

Why is the game telling me to update, but no update is available in the App Store or Play Store?

New updates are rolled out to the app stores slowly, so if you are playing on multiple devices, it is possible the update has reached one de...

Why can't I access the store?

We're very sorry to hear you are having trouble accessing the store for coins, hints, or daily rewarded ads.Our first suggestion is to reboo...

Why does my game look different?

We’re excited to announce a new Wordscapes update! This update will be slowly rolling out to all players. It includes performance improvemen...

How to Update and Changes to Playable Devices - August 2025

Starting August 20 at 10 AM CT, Wordscapes players will need to update to version 3.2.16 to continue playing the gameTo update to the most r...

Required Update

To ensure you have the smoothest gaming experience possible, it's required to update to the latest version of the game. This update not only...

Why don't I have the Daily Puzzle?

Some new players may see a feature called Word Guess instead of the Daily Puzzle. We are testing some new experiences for new players to lea...

Why are some puzzles not crosswords?

Some new players may see some or all of their first levels do not have the crossword-style puzzle, and answers are in rows instead. We are t...

I completed all the Daily Goals, but I didn’t get a reward

Congratulations on completing all goals for the day! When you complete a goal and collect the keys, they are added to your Quest reward...

Daily Goals: Key points were deducted from the Quest Progress

Great! It means that the collected keys have been counted toward your progress! The number of keys under each quest reward shows how many mo...

Mt. Fortune is Missing!

If Mt. Fortune is missing, try the following steps to help the game load properly: Restart your device. Restart your Wi-Fi router. Make...

My help request didn’t register

You can only collect one help request at a time. This means you need to collect your previous help before requesting a new one.

The Portrait (Binoculars) Event is missing this week

If you’ve already unlocked all available collections, the Portrait Event won’t appear for you at the moment. We’re currently rerunning some ...

My team doesn’t see my Tournament score

Some players have found it helpful to collect 100 or more stars by playing a few tournament levels before and after claiming animal rewards ...

My Wildlife shows at 0%

Congratulations on getting the latest Wordscapes Update. The game might look a little different, and it might take some time for it to load ...