Ads and Ad-Related Issues
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How can I remove ads?
You can purchase the "30-day Ad Removal" offer in the in-game store. You can find the in-game store by tapping the coin balance on the game’...
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Why can’t I skip this ad?
Ads should never play for the full 30 seconds between puzzles – they should always be skippable after a few seconds. If you are having a pro...
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Why did I receive an inappropriate or political ad? How can I report this?
We’re very sorry that you received an inappropriate ad. We work hard to block all ads of this nature, but sometimes the ads use tricky metho...
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Why does an ad ignore my volume settings?
This should not be the case. If you have experienced this issue, please send us a support ticket message within the settings of the app. Thi...
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Why can’t I watch unlimited ads for coins anymore?
In the past, there were different options for rewarded ads, including more ads for coins. As we’ve started to add new options for rewards, s...
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