What do Ambassadors do?

Ambassadors may:

• Answer player questions in community spaces

• Share gameplay tips, event explanations, or FAQs

• Clarify how game mechanics, events, or changes work

• Share approved updates from PeopleFun

• Help explain (at a high level) why some fixes or changes take time

• Identify recurring issues or confusion and escalate broader themes to PeopleFun

• Help reduce misinformation by clearly separating what’s confirmed vs. what’s still being reviewed

Ambassadors are players first. Their role is to provide clarity, context, and connection — not control.

What don’t Ambassadors do?

Ambassadors are community liaisons. They do not:

• Fix bugs or make changes to the game

• Provide account-level support

• Replace in-game Support

• Access player accounts, devices, or personal data

• Make product, policy, or release decisions

• Share confidential or unreleased information

• Confirm, deny, or promise future features, timelines, or development outcomes

• Interpret or expand upon executive comments beyond what has been formally announced

For account-specific issues (lost coins, sync problems, missing purchases, etc.), in-game Support remains the appropriate and secure channel.

How is this different from in-game Support?

Ambassadors and Support work together, but they are different.

Support resolves individual account problems. Ambassadors help keep the community informed and reduce confusion.

How should players use the Ambassador Program?

If you’re unsure about how something works or want more clarity, Ambassadors can help.

✅ Good reasons to ask an Ambassador:

• “How does this event work?”

• “What is the current known issue with ___?”

• “Is this behavior expected or a bug?”

• “Where can I find official info about ___?”

• “Can someone explain the rules/scoring/FAQ for this mode?”

✅ Ambassadors can also help by:

• collecting patterns (not just individual complaints)

• escalating recurring or high-impact community issues

• clarify what is officially known and publicly available

Ambassadors cannot confirm unannounced changes, validate rumors, guarantee fixes, or provide timelines unless that information has been formally released.

For personal account problems (lost coins, sync issues, missing purchases, etc.), please use in-game Support.

Why can’t Ambassadors expedite a fix?

Some issues take time to resolve because they require investigation, development, testing, and a safe rollout. The game team also has to prioritize work based on severity, player impact, and other work already in progress.

Ambassadors can help surface patterns and escalate concerns, but they don’t control, fix timelines, or make development decisions.

How long does an Ambassador serve?

Ambassadors typically serve for one year, unless another term has been agreed upon.

This helps:

• prevent burnout

• keep perspectives fresh

• create opportunities for new voices in the program

Where are Ambassadors active?

Ambassadors primarily engage in:

• The Wordscapes Community Facebook Page

• The Wordscapes Community Facebook Group

• The Wordscapes subreddit

• The Wordscapes Community Instagram Page

You may also see Ambassador activity on other official Wordscapes social spaces.

Is this program only for Facebook players?

No — Ambassadors are encouraged to engage in ways that reach the broader player base, not only closed circles or specific platforms.

We know not all players use Facebook, and we aim to make key information accessible across multiple spaces.