We are aware that some players are currently unable to access the Christmas Mouse event. The development team is actively investigating the cause and working to resolve the issue as quickly as possible. We appreciate your patience and will share updates as soon as we have more information.

Our team is aware of the problem and is actively working on a fix. In the meantime, while we're working on a fix, closing and reopening the app while connected to a strong internet connection may help. Some players receive the Egg later, but it may take a while to pop up, so just keep playing.

Please don't worry, we are working to resolve this for everyone as soon as possible. For the latest updates on the issue, please follow us on Facebook.