Can I get a refund for an accidental purchase?
You can request a refund by using the link provided at the bottom of the email receipt you received from either Apple (iPhone/iPad) or Googl...
How hard do the puzzles get? What is the maximum number of letters in a puzzle?
The largest puzzles include 7 letters. The puzzles do get larger and more difficult as the game progresses.
Is it possible to move the location of a hint button?
We are always working to improve the game. In earlier updates, we have updated the position, sensitivity, and size of the button to attain t...
Can I turn off the music or sound effects?
You can adjust the sounds in the settings of the game. There is a toggle for the game music and sound effects.
A word didn't swipe on my first attempt.
Typically this happens if a word was entered incorrectly. Either the letters were swiped out of order or a letter didn't quite connect. If y...
Why doesn't my finished puzzle move forward?
This sometimes occurs when new players accidentally skip a tutorial. It's important to learn about "challenge words" in th...
I didn't receive coins for my bonus word.
Coins are awarded for bonus words the first time you play a level only. If you're not getting coins for bonus words on a level, it usually ...
What do I do if I see an ad without an X or skip button?
Ad videos that show between puzzles should always be skippable after 5 seconds. This is usually done via an X or >> appearing in the u...
Can I remove ads?
You can purchase ad removal in the in-game store. You can find the in-game store by clicking the coin balance icon in the up...
How do I report an offensive word or definition?
While we do use a third-party dictionary for our definitions, we are able to edit any offensive definitions. Please send us a screenshot of ...
Do you accept all words as bonus words?
We're not able to accept all possible words as bonus words. The goal is to use the letters provided to find a set of bonus words that you wi...
How do I connect to Facebook to sync my progress?
You can connect or disconnect from Facebook in the settings of the game. Touch the gear icon in the upper right-hand corner to access the me...
How do the hints work?
The Lightbulb gives you a random hint letter on the board. The Firework explodes and gives you multiple random letters on the board. The Bu...
What can I do if I lost my progress and can't restore it?
If you changed to a new device or had to reset your device, first make sure you have connected to the App Store or Google Play Store. If thi...
Why does an ad ignore my volume settings?
Sorry that you've had this issue. Ads should never ignore the volume settings of your device. If you are having a problem with a particular ...
What is brilliance and how is it calculated?
Brilliance is a player's score in the game. Like any score, players use it to see if they are further along or ranked higher than others. Br...
How does the daily puzzle / monthly challenge work?
The daily puzzles appear once every 24 hours. Players try to collect as many butterflies as possible when playing the puzzle. If you play a ...
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