Can I get a refund for an accidental purchase?

We understand that sometimes purchases can occur accidentally, and we apologize for any inconvenience this may have caused.It's important to...

Where are my coins from a Tapjoy offer or survey?

You will need to go to the "Offers" section and select the "Support" option in the upper right-hand corner. It will tell...

How do I report an offensive word or definition?

While we do use a third-party dictionary for our definitions, we are able to edit any offensive definitions. Please send us a screenshot of ...

My game on Facebook isn't fully loading. What can I do?

You should try clearing the cache on your browser and see if that fixes the issue. If you continue to have an issue then please contact our ...

How do I add my account to a new device?

You can download Word Chums and sign in as an existing user with your same email address that is associated with the username. Use the "...

Can I nudge a player to play?

Word Chums doesn't have a nudge button. The game automatically notifies a player when it's their turn. It will also send them a reminder whe...

How do I block a player?

You may block a player from starting future games with you or chatting to you.  Tap their chum in the game screen and swipe up on the &...

How do I unblock someone?

You can unblock the same way that you blocked. Just click the button again to unblock. Directions for blocking are below. You may block a pl...

How do I start a game with a specific person or username?

If you want to add someone by username, tap" New Game" and then the friend button. Then tap the "Name/Email" tab. Enter...

What does W-L mean on the leaderboard?

The numbers next to players' names on the leaderboard are your record against each of them. You won't have numbers nest to your own name bec...

I played a word when the tournament was ending and tallying. Why isn't it my high score this week?

There is a window of time when the week's score is being tallied and ribbons awarded. During this window, some scores may not be added to th...

When I drop a tile on the board it zooms in to a smaller portion of the board. Can I disable this?

There are two options. You should be able to turn off auto zoom in the settings of the game. If you don't want it disabled then you should b...

When is the new monthly gear released?

Monthly gear is generally around the 1st of the month. Sometimes we may release it a few days early if a holiday falls early in the month.

What does it mean to "like" a Chum?

You can like a player using the quick chat button at the bottom of the screen just above the chat bubble. Simply click the thumbs up icon a...

What do I do if I see an ad without an X or skip button?

Ad videos that show between puzzles should always be skippable after 5 seconds. This is usually done via an X or >> appearing in the u...

Can I turn off the music or sound effects?

You can adjust the sounds in the settings of the game. There is a toggle for the game music and sound effects.